Frequently Asked Questions:

How long will it take before I get my roses?

Right now it will take 4- 5 days to be delivered to your home or business  from the day you ordered them. This time frame may become shorter once the new Airport in Quito, Ecuador is completed late 2011.  At times, the delivery may be slowed down due to events we have no control over, such as weather, acts of god or plane malfunctions. Remember most stores receive there roses in 8-10 days! That is like having a extra week or more of fresh roses for youself or that special person!

Are the roses guaranteed?

Yes 100% Guaranteed! First, You will receive a confirmation by email  when you can expect to have your roses delivered.  On the day the roses are to be delivered which is usually before noon, make sure some one is there to receive them.  Fedex will attempt to deliver them later in the day if no one is there to receive them . If the roses were not delivered or left out side with no water, in the sun, or you do not open the box until…….who knows when,  then there is no guarantee.   You may open the box while Fedex is present, if you are not satisfied with the way they look, refuse the order and your account will be credited.  If  you do not open the box, and the driver leaves, and afterwords you opened the box and you discovered some decaying roses, take pictures and send them to us, we will credit your account for the unsatisfactory roses. In 99% cases, the customer will be more than satisfied with there beautiful roses!  Remember some one must receive the roses the day they are to arrive and follow the care instructions inside the box or use our web site for directions.

How long will my roses last after I receive them? And how long does it take for them to bloom?

If you follow the directions in the rose care section, or the instruction sheet that comes with the roses, you should enjoy 10-14 days of beautiful roses or maybe even more!  Don’t forget, the roses can be used in many different ways afterwards. Once received and placed in water, they should bloom in 2-3 days. If you want to slow down the bloom process, keep them under cooler conditions and the opposite to spped up the process.

Where do you deliver  the roses?

We deliver any where in the continental United States includeing Alaska and Hawaii.

What type of package will I receive?

Your roses will arrive in a white box with Fedex markings, or they may also arrive in a box with lettering from one of the farms we work closely with. Inside the box you will receive the roses which are tighly packed, a package of plant food / preservative and instructions on how to take care of your roses. At this time no vase is available with the shipment, however we do expect to offer this sometime early 2010.

What does Veriflora mean?

Veriflora is an Agricultural Sustainability Certification and eco-labeling program recognized as the gold standard in the floriculture and horticulture industries. Some criteria are fair labor practices, sustainable crop production, waste management and conservation of natural resources.

What is the main difference in stem length?

Besides the length of the stem, the main difference is that the stem is larger which allows more water to flow to the head of the rose which  means you will have a larger bloom when they open. They also appear to be a more  harder rose than the smaller size stems,but all three stem lengths are very beautiful!

Terms of Use

On the day the roses are to be delivered which is usually before noon, make sure some one is there to receive them. Fedex will attempt to deliver them later in the day if no one is there to receive them . If the roses were not delivered or left out side with no water, in the sun, or you do not open the box until…….who knows when, then there is no guarantee. You may open the box while Fedex is present, if you are not satisfied with the way they look, refuse the order and your account will be credited. If you do not open the box, and the driver leaves, and afterwords you opened the box and you discovered some decaying roses, take pictures and send them to us, we will credit your account for the unsatisfactory roses. In 99% cases, the customer will be more than satisfied with there beautiful roses! Remember some one must receive the roses the day they are to arrive and follow the care instructions inside the box or use our web site for directions.